Hotel Hacienda Puno Centro Histórico

We were practically not accommodated in this hotel, but after a month-long trip through South America, we dare to say that if every accommodation took care of guests like us here, it would be a pleasure to travel. We arrived at the hotel early in the morning (6:00 am) and found that it was full and that they had moved us to a nearby hotel (4*) for our reservation, but they offered us breakfast as compensation. It was the best, most varied and tastiest breakfast. They took care of our luggage while we went on trips to the lake and to the tombs, they also coordinated our departure between the hotels after we returned and when we left. The care of one reception staff in particular during our stay was above standard and thanks to her we had excellent experiences in all of Puno. Thank you.

The location is excellent, near all major points of interest in Puno. The hotel itself is also a wonderful facility with a lovely spiral staircase in the center, though there is an elevator too for carrying luggage to and from your room. The breakfast is very good and a microwave is available if you want to hear your food more for safety. The fresh fruit looked delicious though we sadly could not partake of it. There is hot water and coca leaves/tea bags available both at breakfast and round the clock in the lobby, which is also a comfy place to hang out. The staff is very welcoming and helpful and spoke English. We also liked that all the lights in the hallway were motion activated. The shower was very good with plenty of hot water available.

Walking distance (20 min) from Lake Titicaca. Lots of foreigners were staying there at the same time as us. There is a heater in the room. There is also a safe in the room. The bathroom has a bathtub which was really nice because of how cold it was. They also give free coca tea and hot water. They also packed our breakfast for us because we had to catch a bus to the airport early morning.

Located less than 100m from the main Plaza, close to the street with all the restaurants and shops. Nice buffet breakfast with enough options. Rooms as expected, clean and comfortable, well equiped bathrooms. Very professional communication from the reception staff. There is even a water refill option at the reception desk.

Very conveniently located to the main square, restaurants and bars and a straight walk down to the lake and marina area. A little dated but really well priced and the heater in the room was awesome too as it was super cold during our stay. The staff were really friendly and helpful in holding our luggage for no extra charge while we went on our tour and allowing us to wait in the lobby in the evening as we had a late bus departure. They even printed off some documents for us without any hassle. We were interrupted at the beginning of breakfast by our tour guide arriving 20mins earlier than we were told so didn't really get to enjoy that, but from what we saw it was a good spread!